Overview of our Services

To ensure the quality of the Mr. Outsource experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you’ve broken the terms of service which can result in us terminating your membership in Mr. Outsource. Though your Virtual Assistant and the team at Mr. Outsource HQ will always try to work with you to ensure that everything goes smoothly no matter what the situation is.

Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones – they’ll love you and so will we. Your Mr. Outsource account is also non-transferable – that means if one person signs up, you cannot transfer ownership of that account to another person.

Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Mr. Outsource shall constitute a material breach of this agreement and be subject to cancellation without refund.

Concierge Requests & Tasks

Each concierge request (task) must be submitted by either phone, email or through the Mr. Outsource Dashboard. Please send your concierge requests individually, this means that each communication you have with your assistant should contain one, defined, task. When you have multiple tasks that need taking care of that’s fine, just send them in separate emails or via SMS. This will ensure the fastest possible turn around for each task.

Occasionally our users will submit a task that’s either too large or too complicated for their dedicated assistant to complete (i.e. it requires deep domain experience, is a project and not a task, or contains something that will stop them from finishing the request to the best of their ability). When this happens we’ll offer our extended services through our Mr. Outsource Toolbox program.

If you feel like your task could have been handled better or more accurately, you can contact your dedicated account manager or you can email us at hello@mroutsource.com.

For a list of examples tasks that we will and won’t do, please consult the what we do page. That should give you a good idea of what we’re able to accomplish and what we simply cannot do. Agreeing to this terms of service means you understand and agree to keep your tasks within the scope of our concierge tasks.

Guarantee and Warranty

There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we’ll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we’ll be deeply sorry, you can’t hold us liable for it (or the results) legally or morally – we’re sorry!

We do offer an epic guarantee on our service though, which you can read all about here.

Cancellation

If you leave us, we’ll miss you dearly, but we won’t hold you back. You can cancel at anytime with no additional fees or hassle, but to get a refund on your beginning month of service you must cancel within the first 14 days. If you cancel after that we will not charge you for the following month. You can finish up your remaining time with us, but we won’t be able to refund you at that point. If you’ve signed up through Paypal you can cancel through Paypal’s recurring payment dashboard. If you’ve signed up via credit card just email your assistant or hello@mroutsource.com and ask us to cancel your account.

Termination of Service

In darker news, we reserve the right to terminate the service of a Mr. Outsource client at any time – for any reason. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:

A. If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests
B. If the client is abusive to his/her assistant or any other Mr. Outsource team member.

Non-solicit Clause

To the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with the Company for any reason, whether voluntary or involuntary, with or without cause, I will not directly or indirectly solicit any of the Company’s employees to leave their employment at the Company. Should a client’s solicitations be responsible for an employee leaving the company, Mr. Outsource reserves the right to assess a one-time fee equivalent to two years of client’s monthly subscription to Mr. Outsource.

User’s Acknowledgment and Acceptance of Terms

Mr. Outsource (“Us” or “We”) provides the www.mroutsource.com site and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

These Terms of Use are effective as of January 1st, 2013. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.




Privacy Policy


What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails, the email address you provide for order processing will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology. It is then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Mr. Outsource, on occasion, uses anonymous browser cookies for retargeting and online advertising. No personally identifiable information (PII) is stored within those cookies, and clients may opt-out of receiving these cookies by changing the settings on their browser.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties, your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on February 13th, 2013.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

mroutsource.com

Mr. Outsource